- By Pongsiri Trivittayasil
- 5 min read
- Updated September 2026
An introduction is the point where a conversation with BAAN turns into a conversation with a provider. It helps to know exactly what happens at that point: who checks what, what gets shared, and who is responsible once care or accommodation begins. This is how it works.
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1. Before we suggest anyone
We talk with you about what matters: the areas you are considering, your budget, the kind of support involved and your timing. Then we check which providers could realistically help. For each one we ask about the services it actually offers, the needs it can and cannot take on, availability, staffing, prices and what is excluded, and how it handles emergencies. If we do not know of a suitable provider, we tell you.
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2. Consent before anything is shared
We ask for consent before sharing any personal details with a provider. If the enquiry is about a parent or relative, we ask for their consent, or that of someone with legal authority to act for them. We share only what the introduction needs, and we tell you which provider will receive it.
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3. What we tell you before you decide
We explain what is available, what is still uncertain, any BAAN fee, and whether any referral arrangement applies to the options we suggest. Sometimes there are several options, sometimes one, and sometimes none yet.
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4. The introduction itself
Where you want to go ahead, we arrange a first conversation with the provider, usually by video call. Where the provider offers them, we help coordinate a visit or a trial stay.
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5. The provider’s own assessment
Any care assessment is carried out by the provider, which decides whether it can meet the person’s needs. Clinical questions stay with doctors and qualified professionals.
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6. The contract and the price
You see the provider’s own contract and price directly before you decide. If you choose a provider, you normally contract with and pay that provider directly. BAAN is not a party to that contract.
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7. After you decide
We agree in writing who to contact if something goes wrong and what follow-up BAAN includes. Follow-up is limited to what that agreement covers.
Who is responsible for what
BAAN advises and coordinates. Accommodation, personal care, nursing, treatment, insurance and immigration services are provided by the relevant independent providers or qualified professionals under their own terms.
Your initial conversation with BAAN is free. We explain any BAAN fees and any referral arrangement relevant to your options before you decide. If you choose a provider, you normally contract with and pay that provider directly. Optional BAAN concierge work is quoted and agreed in writing before it begins.
For the full picture, including what BAAN does not do, see how it works and fees.
Frequently asked questions
Do I have to choose a provider BAAN introduces?
No. You can choose any provider, including one we have no arrangement with, or decide not to go ahead at all.
Does the provider pay BAAN?
BAAN does not currently have a referral arrangement with any provider, so no provider pays us when you choose them. If we agree one in future, we will tell you before you decide whether it applies to an option we suggest. Either way, we explain why we think each option may suit you, you see the provider’s own terms and price before you commit, and you are free to choose any provider, or none at all.
Does BAAN attend visits?
That depends on what we agree with you. We can coordinate visits and trial stays where providers offer them, and tell you in advance whether we will be there.
What if the placement does not work out?
The provider’s contract sets out notice periods and what happens if the arrangement ends. What BAAN does to help after an introduction depends on the service agreed with you in writing.